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Cookie Policy

Learn how we use cookies to keep the app working and improve your experience.

Cookie summary

We use essential cookies so you can sign in and use features safely. Optional cookies help with personalization and analytics if you allow them.

Age Requirements & Cookies

Age Requirement: LumaMH is designed for users 13 years and older. Users under 18 should have parental consent.

Cookies are small text files stored on your device. We use first-party cookies (set by LumaMH) and some third-party cookies to support core features.

Types of Cookies We Use

Essential Cookies (Always Active)

Legal Basis: Legitimate interest (necessary for service functionality)

  • ✓ Authentication: Keep you logged in securely (session cookies)
  • ✓ Security: Help protect your account and prevent unauthorized actions
  • ✓ Functionality: Remember your preferences and settings
  • ✓ Performance: Keep the app stable and responsive

Note: These cookies cannot be disabled as they are essential for the platform to function properly.

Analytics Cookies (Consent Required)

Legal Basis: Consent (GDPR Article 6(1)(a))

  • • Usage Analytics: Track feature usage and user engagement
  • • Performance Monitoring: Monitor page load times and errors
  • • User Journey: Understand how users navigate our platform
  • • A/B Testing: Test improvements to user experience

Retention: Analytics data is retained for 2 years maximum.

Functional Cookies (Consent Required)

Legal Basis: Consent (GDPR Article 6(1)(a))

  • → Personalization: Remember your dashboard preferences
  • → Theme Settings: Save your preferred color scheme
  • → Language: Remember your language preference
  • → Accessibility: Save accessibility settings

Third-Party Cookies

Some features rely on third-party services (for example app stores or hosting). Their use of data and cookies is governed by their own policies; we describe major categories in our Privacy Policy.

App store billing (Google Play / App Store)

Purpose: Secure payment processing and fraud prevention

Legal Basis: Contract performance and legitimate interest

Data protection: Payment networks and app stores maintain their own compliance programs (for example PCI-related controls). Cross-border transfers may use mechanisms such as Standard Contractual Clauses where applicable—see each provider’s documentation.

Content Delivery (Railway / CDN)

Purpose: Fast, secure content delivery and DDoS protection

Legal Basis: Legitimate interest (service performance)

Data protection: Refer to your host’s trust and security pages for certifications (such as SOC 2) and for encryption in transit; scope applies to the provider’s services.

Your Cookie Choices

Cookie Consent Management

You can manage your cookie preferences at any time:

  • ✓ Cookie Settings: Access via account settings or footer link
  • ✓ Granular Control: Enable/disable by category
  • ✓ Withdrawal: Withdraw consent at any time
  • ✓ Browser Controls: Use browser settings to block cookies

Browser Cookie Settings

⚠️ Important Notice

Disabling essential cookies may significantly impact platform functionality, including:

  • • Inability to stay logged in
  • • Reduced security protections
  • • Degraded user experience
  • • Feature limitations

Data Retention & Deletion

Cookie Retention Periods:

  • Session Cookies: Deleted when you close your browser
  • Authentication Cookies: 30 days (or until logout)
  • Preference Cookies: 1 year (renewable)
  • Analytics Cookies: 2 years maximum

Manual Deletion: You can clear cookies anytime through browser settings or our cookie management tool.

International Transfers

Some cookies may involve data transfers to countries outside the EU/EEA. All transfers are protected by:

  • ✓ Legal transfer safeguards (like SCCs, where required)
  • ✓ Technical safeguards (including encryption)
  • ✓ Regular reviews of partner safeguards

Contact & Cookie Rights

For questions about our cookie practices or to exercise your rights:

Email: support@lumamh.ca

Subject Line: "Cookie Policy Inquiry"

Response Time: We respond to all cookie-related inquiries within 48 hours

Changes to Cookie Policy

We may update this Cookie Policy to reflect changes in technology or legal requirements. Material changes will be communicated via email and/or prominent notice 30 days before taking effect. Continued use indicates acceptance of updated cookie practices.

Last Updated: August 29, 2025
Version: 1.1 (aligned with Privacy Policy; not a legal certification)
Effective Date: August 29, 2025
Next Review: February 29, 2026